Refund policy
If you are a consumer, you have the right under Finnish consumer protection law to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods, or if it is a regular delivery of goods, after receiving the first batch of goods.
The cancellation notice must be made clear, for example, using our cancellation form, to our email address below, or with a written notice you provide with the returned goods.
The right of withdrawal applies only, and correspondingly, the products to be returned must be in the original packaging, unused, and well packaged for return. If the returned product has been used contrary to the buyer's statutory duty of care, the company has the right to charge for the depreciation up to the full price of the product, including return costs.
If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice to our Return Address below. The returner, if necessary, must prove that the goods have been returned within the deadline, for example, with a return receipt. The returner must pay the costs of the return. These costs will not be refunded to the returner.
When returning the delivered order, please include your name and contact information and your account number for the refund.
We will accordingly refund the money you paid for the order without delay in accordance with consumer protection law.
Our Return Address:
Masajo Oy
Lahnuksientie 22
01840 Klaukkala
Finland
Check the shipment immediately upon receipt. If the product has been lost or damaged during transport, or if it otherwise does not match your order or is defective, please report it as soon as possible and no later than 14 days to our customer service, and we will agree on how to correct the error. In consumer sales, we comply with the mandatory liability regulations of the Consumer Protection Act regarding defects.
Customer Service
Our staff will assist you with questions related to your order. Please contact us either by email or by phone:
asiakaspalvelu@masajo.fi
+358 9 27691050